We accept Visa, MasterCard, Discover and American Express. For annual payments, we can issue invoices and accept POs. Credit cards and bank transfers are our preferred modes of payment. We also accept physical checks, for an additional processing fee of $50, only for amounts exceeding $400. We do not accept payments via PayPal. Contact sales to find out more.
How secure is my payment?
All payments are securely processed over HTTPS and your card information never touches our servers. All payment processing is done by a third party credit card processor. All details are sent over SSL, which is a 2048-bit RSA-encrypted channel.
Can I get invoices for my payments?
Absolutely. Invoices are sent with every successful payment via email to the registered email address. They can also be downloaded from Billing & Invoices, once you are signed in. You can also have invoices billed to multiple recipients by adding addresses under 'Update your Bill-to address'. Please contact us for bank transfers and POs.
What is a parallel test?
In Live, parallel tests indicate the number of users who can use the Live product at the same time. For example, if you purchase 2 parallel tests, 2 members of your team can use the product simultaneously.
In Automate, parallel tests indicate the number of automated tests that can be run simultaneously. Each parallel test is run on one browser-OS combination at a time. The more parallel tests, the faster you can complete a full test suite.
In App Live, parallel tests indicate the number of users who can use the App Live product at the same time. For example, if you purchase 2 parallel tests, 2 members of your team can use the product simultaneously.
How can I upgrade my BrowserStack subscription?
You can add more user accounts to your existing plan, or upgrade to another plan from the Pricing page. Upgrades can be done any time, and are charged on a prorated basis. Thus, if your subscription is changed during a billing cycle, your billed amount for the month will be prorated.
What is the cancellation policy?
Cancellation stops the auto-renewal of a BrowserStack subscription. Subscriptions are active till the end of the billing cycle. For instance, if you have paid for an annual subscription, it is active till the end of those 12 months. Cancellation does not delete your BrowserStack account, and you can re-subscribe any time. Please note all subscriptions are auto-renewed unless explicitly cancelled.
